Sysco Software has launched a new utilities platform designed to help gas, utilities and infrastructure organisations manage regulated field work with greater control, visibility and compliance.
The platform has been developed to support organisations that need to manage work from initial estimate through to scheduling, field delivery, contractor coordination, asset records, tracksheets, compliance evidence and certified completion.
For gas infrastructure, metering, customer works and regulated field service providers, these processes are often spread across multiple systems, spreadsheets, emails and disconnected contractor workflows. This can create operational risk, reduce visibility and make it harder to evidence compliance.
Sysco Software’s utilities platform helps bring these processes together through a Microsoft Dynamics 365-based operating model, connecting customer and metering operations, field service management, asset information, work orders, estimates, tracksheets, contractor access, compliance records and reporting.
Supporting Regulated Utility Field Work
The platform supports key operational areas across utility field service, including:
- Customer and metering operations
- Estimate and work order management
- Scheduling and dispatch
- Mobile field working
- Tracksheets and operational records
- Contractor and third-party access
- Asset and infrastructure data
- Compliance, audit and regulatory reporting
- Power BI reporting and management visibility
- Ongoing support and continuous improvement
The solution is particularly relevant for organisations managing high volumes of field activity while maintaining strong control over cost, safety, service delivery and regulatory obligations.
For gas infrastructure and utility providers, the process does not end when work is scheduled. Jobs need to be scoped, estimated, approved, assigned, completed, checked, evidenced and reported. The platform supports this full lifecycle, helping teams reduce duplication and improve visibility from estimate to certified completion.
From Estimate to Certified Completion
Utility field work often involves internal teams, contractors, customer service teams, operational managers, compliance teams and finance stakeholders. Without a connected system, key information can become trapped in emails, spreadsheets, paper records or separate operational tools.
Sysco Software’s utilities platform is designed to give organisations a more structured and auditable way to manage work. Estimates, work orders, appointments, field updates, tracksheets, asset records and compliance evidence can be handled through a consistent process, giving teams a clearer view of what has been completed, what remains outstanding and what evidence is available to support internal or regulatory requirements.
This helps reduce fragmented administration and reporting, while giving operational teams better visibility across field performance, service delivery and compliance status.
Built on Microsoft Dynamics 365
The platform is built around Microsoft Dynamics 365 and the wider Microsoft cloud ecosystem. This gives utility organisations a familiar, scalable foundation for managing customer engagement, field service operations, reporting, automation and integration with existing systems.
By using Microsoft Dynamics 365 as the foundation, organisations can benefit from structured workflows, role-based access, mobile working, reporting, integration and future extensibility.
Sysco Software supports the platform through discovery, design, implementation, data migration, integration, training, adoption, managed services and continuous improvement.
Helping Utilities Modernise Without Losing Control
Modernisation in the utilities sector is not simply about digitising forms or replacing paper processes. It is about creating an operating model that gives teams better control over work, cost, risk, compliance and customer outcomes.
Sysco Software’s new utilities platform has been created to help gas and infrastructure organisations move towards a more connected field service model, one that reduces administrative burden, strengthens compliance evidence and improves visibility across the full operational lifecycle.
Explore the Utilities Platform
The new utilities platform is now available from Sysco Software, with dedicated information covering the solution, capabilities, common operational challenges, business benefits, platform approach, services and discovery workshop process.
For utilities, gas infrastructure providers and regulated field service organisations, the platform provides a focused way to assess how Microsoft Dynamics 365 can support operational transformation.
Explore the utilities platform and book a Discovery Workshop to assess how a connected field service operating model could support your organisation.
