9th October 2025 | Microsoft, City Quays 3, Belfast
This year’s Customer Engagement Event will highlight the latest innovations and enhancements in Microsoft Dynamics 365, with a special focus on how Copilot AI is transforming the way customer-facing teams operate across sales, service, and support functions.
With deep dives into intelligent automation, AI-powered insights, and improved customer interaction tools, the event will demonstrate how Dynamics 365 continues to evolve to meet the needs of modern businesses—helping teams deliver faster, smarter, and more personalised experiences.
What you can expect
New Capabilities and Enhancements
Preview what’s coming in the ‘25/’26 release wave, including next-generation Copilot features, enhanced service modules, and improved analytics dashboards.
AI in Action
Discover how Copilot AI is being used in real-world scenarios to drive better engagement, reduce manual effort, and increase productivity across customer teams.
Networking
Network with leading organisations as they share their experiences using Dynamics 365 to transform customer engagement – discuss insights, lessons learned, and tangible outcomes.
Full Agenda to Follow
An update from Ajaz Ahmed Siddiqui, AI Business Transformation Lead at Microsoft HQ.
An update from Vincent Fitzpatrick, Sysco Software on the latest Customer Engagement news within Sysco Software.
A look at what’s releasing in Sales and Customer Service for Microsoft Dynamics 365.
A feature-length look at Copilot Agents in Microsoft Dynamics 365 delivered by David Kelly, Microsoft Ireland.
A featured demonstration of the latest improvements and technology within Customer Service allowing users to enhance the customer experience with AI.
A look at knowledgebase articles and how self-service tools can dramatically reduce user to agent touchpoints enabling time to be better spent on more complex issues.
Web Portals for Customer Service Engagement.
12.00 PM – 12.30 PM | Refreshment Break
A look at the integration and better together functionality between Microsoft Dynamics 365 Business Central and Microsoft Dynamics 365 Sales
1.15PM – 1.30PM | Lunch & Networking
9th October 2025,
Microsoft, City Quays 3, Belfast
For last minute cancellations, please email David Reid, dreid@sysco-software.com
By submitting this registration form, you agree to share your details for the purpose of attending DynamicsEdge Belfast 2025, including, but not limited to, pre and post event communications in accordance with our group Privacy Policy statement and our group Terms and Conditions.
