Careers with Sysco Software

Microsoft Dynamics 365 Business Central / NAV – ERP Support Analyst

New to Microsoft Dynamics 365?

At Sysco Software we believe that our employees are central to our success as a business. We strive to inspire and further their abilities and the work they are involved in, with the latest resources, training and technology available.

Are you ready to join us on our journey?

Description

Microsoft Dynamics is the leading suite of Financial, ERP and CRM applications for small and mid-sized businesses. Sysco Software is a Gold Certified Microsoft Partner with offices in Belfast and Dublin and is the leading Dynamics Partner in Ireland.

We operate Dynamics Finance and Supply Chain, Business Central / NAV and Customer Engagement practices. Our customers include leading distribution and manufacturing companies, service focused organisations and public sector.

Due to an increasing number of customers, we are looking to recruit an experienced ERP Support Analyst.

Microsoft Dynamics Business Central is the leading Financial, Enterprise Resource Planning (ERP) application for small and mid sized businesses. Sysco Software are a Gold Certified Microsoft Partner with offices in Belfast and Dublin and are the leading Dynamics Partner in Ireland.

Our customers include some of Ireland’s leading distribution and manufacturing companies, whom we support throughout Ireland and the UK.

Customer service is vital to our success and the first level of support to our clients in Ireland is provided by the Software Support Team based in Dublin. Some of the key areas of activity undertaken by this team include:

  • Responding to customer support queries, logged via our on-line customer portal support system and by telephone.
  • Taking ownership of support issues and managing them through to closure
  • Research issues, implement fixes & document case resolution
  • Manage and prioritize support tickets to meet agreed Service Level Agreements
  • Keeping the customer informed as to the progress of the ticket
  • Escalate queries to Development & Business Consultants as required
  • Applying accounting and business process knowledge to resolve client’s queries
  • Support strong customer relationship management

The Person

We are looking for a pro-active individual with strong communication and organisational skills with the following attributes:

  • A broad interest in IT and someone who enjoys the challenge of analysing and resolving business, accounting and technical issues, while managing the client’s expectations.
  • Knowledge in ERP systems such as Dynamics 365 Business Central / NAV, SAP, Oracle, etc., and broad business applications and accounting processes.
  • Demonstrable experience in some or all the following areas: General Ledger, Procure to Pay, Order to Cash, Inventory & Stock, Manufacturing & Warehousing, would be an advantage.
  • A willingness to learn new skills and expand your knowledge of business applications.
  • Ability to work both within a team and on your own initiative as required.
  • Someone who is comfortable liaising with people from all levels within an Organisation both internally in Sysco Software and externally with our Client-base.

Training and Career Progression

The candidate will be offered full training in the Microsoft Dynamics Business Central range of applications. Training will also be provided around other core Microsoft Technologies. Career progression will be encouraged into more senior support, development or consultancy position within the company.

Package

A competitive salary will be offered according to experience.

For further information on this vacancy please apply using the application form or contact our Dublin Office in the strictest confidence on 01 6768900.

To Apply

Upload your CV (Max. 2MB) Accepted formats include txt, doc, docx, pdf

Equal Opportunities

Sysco Software is committed to promoting Equal Opportunities in employment. Through our employment practices and efficient use of our most valuable resources, our employees, we will ensure that individuals are selected, trained, promoted and otherwise treated on the basis of their aptitudes, skills and abilities.

Find us on Glassdoor.
Join us on our journey.

At Sysco Software, we pride ourselves on our reputation of service, integrity and quality. We promote a culture of equal opportunity and mutual respect together with the highest professional and ethical standards in all our dealings with employees, customers, suppliers and the wider community.

We believe that our success is down to our people and we welcome your application and journey with us. Whether that be as a seasoned Microsoft Dynamics 365 professional or as a Graduate joining our Dynamics 365 Academy.

We encourage and nurture all our employees to develop new skills across their chosen professional and managerial careers with us.

Woman working online
Create the perfect work-life balance.

We know there’s more to life than just a great modern working environment and developing solutions for some of the most well-known and established organisations in Ireland and the UK.

As well as a flexible working environment with opportunities to work from home, joining Sysco Software means you’ll also be involved in numerous company social events and activities throughout the year from team lunches to pizza nights, through to escape rooms, nights out and our yearly festive get-togethers.

Work with some of the UK and Ireland's largest organisations
Your best life, with benefits, at Sysco Software.
At Sysco Software, we want everyone to be healthy, happy and engaged so we give back to our people with some of the best benefit packages available in our industry including car and travel allowance, performance related bonuses and more.
Comprehensive Private Healthcare Plans
Continuous Education & Learning
Generous Parental & Adoption Leave
Path to Progression
Careers Coaching
Flexible Working

* Our employment benefit packages vary between our Dublin and Belfast offices in accordance with local employment regulations. Full details regarding any associated role benefits will be supplied during the interview process.

We help you develop your talent.
We strive to find the best Microsoft Dynamics 365 talent on offer but we also develop and nurture talent regardless of what stage in your career path you're at.

Whether you are seeking a placement opportunity, graduating from University or have been in the business applications industry seeking a more senior role we have regular vacancies available due to our continued growth. Beyond offering a fulfilling role within Sysco Software, we support our employees and encourage an inclusive and diverse workplace environment building on our core pillars of service, integrity and quality.
Woman working online
Work Life Balance

Joining Sysco Software means you’ll also be involved in numerous company social events and activities throughout the year from team lunches to pizza nights, through to escape rooms, nights out and our yearly festive get-togethers.

Portrait Of Multi-Cultural Business Team In Modern Multi-Cultural Office
Culture at Sysco Software

Our people are our most important assets, it all starts with you. To reward  and nurture your ambition and talent, we’ve worked hard over the years to support, encourage and reward our employees at every level of our organisation.

University students using laptops and digital tablet, working together
Building a Winning Team

We promote a culture of equal opportunity and mutual respect together with the highest professional and ethical standards in all our dealings with employees, customers, suppliers and the wider community.

college student using his laptop computer
Our Dynamics Academy

We provide our teams with opportunities to develop, learn and grow their talent and our Dynamics Academy offers a route to industry for Graduates and those looking to switch to a new career path in Dynamics 365.

Building Teams and Communities.
Sysco Software Solutions are involved in all manner of community outreach initiatives from sponsorship of local sports teams and organisations through to charitable donations of worthy causes.

Community responsibility is at the heart of Sysco Software and we are committed to supporting local groups across the Island of Ireland and beyond. We make every effort to enhance the lives and individuals by supporting a wide range of projects, volunteering our time to help bring their ideas to life.
Subscribe for Job Alerts
Find us on Glassdoor.

SmartStep Platform Recommendation

Upgrade NAV to Business Central
Dynamics 365 Platform Recommendation