Careers with Sysco Software

Microsoft Dynamics Customer Engagement – Implementation Consultant

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At Sysco Software we believe that our employees are central to our success as a business. We strive to inspire and further their abilities and the work they are involved in, with the latest resources, training and technology available.

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Microsoft Dynamics 365 is a product line of enterprise resource planning and customer relationship management applications from Microsoft. Dynamics delivers a collection of intelligent business applications to connect people, products and data that help digitally transform the way you do business.

Microsoft Dynamics 365 forms part of Microsoft’s business productivity suite of applications including The Power Platform , Office 365, Sharepoint and Teams. It is delivered as a Cloud based application on Microsoft’s Azure platform.

Sysco Software a Gold Certified Microsoft Partner is a leading Microsoft Dynamics Partner in Ireland. We employ over 95 staff across our locations to deliver Dynamics 365 ERP and CRM implementation and support services to over 250 customers.

Our customers include leading distribution and manufacturing companies, service focused organisations and the public sector.

Due to the ongoing expansion of our Dynamics Customer Engagement Practice we are looking to recruit an experienced Functional Consultant to service both our existing client base and new customer implementations with a geographic focus on the Republic of Ireland. The role will focus primarily Dynamics 365 Customer Service, Sales and Marketing applications.

The Role

The Consultant role will include the following responsibilities:

  • Scoping business requirements through analysis and design in line with client business processes.
  • Implement solutions effectively and efficiently in line with Sysco’s project methodology, including Design, Build, Develop and Deploy.
  • Liaise with other Sysco Professional Services staff including Consulting practice Lead, project managers and technical development staff.
  • Liaise with Sysco and Microsoft support staff in the diagnosis and resolution of support issues and transition to Business as Usual support.
  • Manage successful on-going relationships with clients with on-going projects.

The Person

The ideal candidate will have experience of delivering exceptional levels of client service, with a proven track record within Microsoft Dynamics CRM/D365 projects. You should have experience across a variety of private and public sector organisations. The Dynamics CRM/D365 consultant should be a highly motivated individual with excellent communication skills, with the ability to work in a fast paced team environment. You will be client facing in both new and existing customers with a mixture of on-site, home and office based work.

  • Business and process analysis
  • Documenting ‘as-is’ and ‘to-be’ within accurate and detailed scoping documents
  • Liaising with in house development team and support and clients – act as a point of communication
  • Quality Assurance & Documentation

Knowledge and Expertise

  • Over 3 years Dynamics CRM consultancy experience
  • Strong understanding of Microsoft Dynamics 365, Dynamics CRM 2016/2015
  • Experience of working on full life cycle implementations across multiple versions of Dynamics CRM/365
  • Excellent communication and problem solving skills
  • Excellent understanding and knowledge of core Microsoft Dynamics CRM/365 modules.
  • Understanding of Power Platform would be beneficial
  • Ability to create high quality functional documentation and strong requirements gathering skills.

Person Specification

  • Highly confident with providing support and training to users
  • Strong attention to detail and a keen desire to deliver the highest quality solutions to customers
  • Experience across a number of industries – ideally strong finance experience
  • Solves complex problems with creative solutions
  • Self-Starter with ability to handle multiple tasks and shifting priorities
  • Thinks clearly and calmly under pressure
  • Places emphasis on client satisfaction
  • Business analysis
  • Client facing skills


A competitive salary will be offered according to experience. Sysco also offer a range of other company benefits, including company pension scheme and annual bonus.

To Apply

Upload your CV (Max. 2MB) Accepted formats include txt, doc, docx, pdf

Equal Opportunities

Sysco Software is committed to promoting Equal Opportunities in employment. Through our employment practices and efficient use of our most valuable resources, our employees, we will ensure that individuals are selected, trained, promoted and otherwise treated on the basis of their aptitudes, skills and abilities.

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Join us on our journey.

At Sysco Software, we pride ourselves on our reputation of service, integrity and quality. We promote a culture of equal opportunity and mutual respect together with the highest professional and ethical standards in all our dealings with employees, customers, suppliers and the wider community.

We believe that our success is down to our people and we welcome your application and journey with us. Whether that be as a seasoned Microsoft Dynamics 365 professional or as a Graduate joining our Dynamics 365 Academy.

We encourage and nurture all our employees to develop new skills across their chosen professional and managerial careers with us.

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Create the perfect work-life balance.

We know there’s more to life than just a great modern working environment and developing solutions for some of the most well-known and established organisations in Ireland and the UK.

As well as a flexible working environment with opportunities to work from home, joining Sysco Software means you’ll also be involved in numerous company social events and activities throughout the year from team lunches to pizza nights, through to escape rooms, nights out and our yearly festive get-togethers.

Work with some of the UK and Ireland's largest organisations
Your best life, with benefits, at Sysco Software.
At Sysco Software, we want everyone to be healthy, happy and engaged so we give back to our people with some of the best benefit packages available in our industry including car and travel allowance, performance related bonuses and more.
Comprehensive Private Healthcare Plans
Continuous Education & Learning
Generous Parental & Adoption Leave
Path to Progression
Careers Coaching
Flexible Working

* Our employment benefit packages vary between our Dublin and Belfast offices in accordance with local employment regulations. Full details regarding any associated role benefits will be supplied during the interview process.

We help you develop your talent.
We strive to find the best Microsoft Dynamics 365 talent on offer but we also develop and nurture talent regardless of what stage in your career path you're at.

Whether you are seeking a placement opportunity, graduating from University or have been in the business applications industry seeking a more senior role we have regular vacancies available due to our continued growth. Beyond offering a fulfilling role within Sysco Software, we support our employees and encourage an inclusive and diverse workplace environment building on our core pillars of service, integrity and quality.
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Work Life Balance

Joining Sysco Software means you’ll also be involved in numerous company social events and activities throughout the year from team lunches to pizza nights, through to escape rooms, nights out and our yearly festive get-togethers.

Portrait Of Multi-Cultural Business Team In Modern Multi-Cultural Office
Culture at Sysco Software

Our people are our most important assets, it all starts with you. To reward  and nurture your ambition and talent, we’ve worked hard over the years to support, encourage and reward our employees at every level of our organisation.

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Building a Winning Team

We promote a culture of equal opportunity and mutual respect together with the highest professional and ethical standards in all our dealings with employees, customers, suppliers and the wider community.

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Our Dynamics Academy

We provide our teams with opportunities to develop, learn and grow their talent and our Dynamics Academy offers a route to industry for Graduates and those looking to switch to a new career path in Dynamics 365.

Building Teams and Communities.
Sysco Software Solutions are involved in all manner of community outreach initiatives from sponsorship of local sports teams and organisations through to charitable donations of worthy causes.

Community responsibility is at the heart of Sysco Software and we are committed to supporting local groups across the Island of Ireland and beyond. We make every effort to enhance the lives and individuals by supporting a wide range of projects, volunteering our time to help bring their ideas to life.
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