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Field Service Software for Utilities
Field Service Software for Microsoft Dynamics 365
Whether you operate locally or across multiple regions, Sysco’s Field Service Solution empowers your teams to deliver consistent, efficient service from depot to doorstep:
Smarter Field Operations
Automate job scheduling, optimise engineer routes, and reduce administrative overhead with integrated workflows tailored for utility and telecom field teams.
Connected Teams & Real-Time Data
Give planners, customer service, and field engineers instant access to the same information – from job status to asset history, driving faster responses and better service.
Precision Asset & Inventory Control
Track critical equipment like meters, ONTs, and routers with full visibility – minimising stock loss, reducing overheads, and keeping installs and repairs on schedule.
Trusted by Utility Providers across Ireland & the UK
Microsoft Dynamics 365 is a great anchor point for how we maximise our effectiveness, efficiency and quality.
Field Service Software Features Include
Gas
Role-based access for internal gas engineers and third-party metering agents, ensuring compliance and controlled field visibility.
Leak checks, pressure testing, and other safety inspections digitally captured via tracksheet forms.
Capture and store OFGEM-mandated data such as MPRN, asset types, and installation classes for audit readiness.
Efficiently assign emergency callouts, meter swaps, and site disconnects based on zone and Gas Safe qualifications.
Energy
Structured estimations for pipeline extensions, commercial metering, and service upgrades with embedded risk and compliance steps.
Plan and track lifecycle phases — excavation, installation, testing, and reconnection — all within one platform.
Full control over asset tracking (pipes, valves, meters) and scheduling for inspections, calibrations, and preventive care.
Seamlessly connects CRM, GIS, and SCADA systems for consistent asset data, alerts, and job generation.
Broadband
Set access levels by region and role — ideal for fibre rollouts involving multiple subcontractor groups.
Automatically generate job packs for overhead/underground fibre installs including speed tests, ONT setup, and photographic evidence.
Manage routers, splitters, ONTs with real-time job linkage, signal quality reporting, and proactive fault detection.
Maintain job and asset history per premise to support fast troubleshooting and deliver seamless service experiences.
Field Service Industries
Gas
Gas
Energy
Energy
Broadband
Broadband Providers
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What a modern field service platform delivers for utilities businesses
Whether it’s fixing a gas meter, restoring broadband, or responding to a high-priority service call, field teams and customer service agents need to work off one source of truth and respond proactively.
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