Microsoft Dynamics 365 Marketing
Tailor experiences based on customer interactions across email, mobile, social media, text messaging (SMS), custom channels, and in-person touchpoints.
Create personalised journeys using demographics and behaviours to orchestrate experiences across marketing, commerce, sales, and service. Act on feedback using Dynamics 365 Customer Voice.
Easily generate personalised messages that automatically include the right content for each customer.
Collaborate across the entire customer journey using built-in Microsoft Teams chat. Organise chats throughout distinct phases of the journey and content for immediate feedback and greater transparency.