Microsoft Dynamics 365 Business Central and Customer Engagement User Day 2022


This year, Sysco Software combined both our Belfast and Dublin based Microsoft Dynamics 365 Business Central and Customer Engagement User Day events, proudly welcoming our clients and partners to an all-Ireland event at Microsoft Ireland’s Headquarters in Dublin.

Martina Naughton, Global Partner Sales Director – Microsoft

Martina Naughton, Global Partner Sales Director and Lynsey Trainor, Partner Development Manager at Microsoft provided an excellent overview, showcasing the depth of investment across Microsoft in Business Applications, Modern Workplace and the Microsoft Cloud – creating the world’s most trusted and comprehensive business cloud available today.

Left to Right: Charlie Donnelly – Sysco Software, Roisin Connolly – Sysco Software, Clare Hillis – Microsoft, Lynsey Trainor – Microsoft, Paul Bingham – Sysco Software, Michael McCabe – Sysco Software

Sysco Software’s Microsoft Dynamics 365 consultancy and development teams came together to provide a day packed full of new information and innovation across the Microsoft Dynamics 365 stack; with two unique learning tracks covering the latest updates from Microsoft Dynamics 365 Business Central and Customer Engagement – as well their ‘better together’ integration.

Our consultants also covered Power Platform functionality within Business Central and how Sysco Software’s Requirements Gathering methodology, SmartStep can transform how organisations approach new Microsoft Dynamics 365 projects with special guest and partner James Harmer from Seer 365.

Michael McCabe & Roisin Connolly delivered a comprehensive keynote presentation on Microsoft Dynamics 365 Business Central.

Alongside Sysco Software were a number of our industry leading partners in the Cybersecurity and Contact Centre fields.

Kontex, an EKCO company, were represented by Director Frank Renehan provided an overview of how Sysco Software clients could avail of their cyber security monitoring programs. Kontext / EKCO engage with clients as their trusted advisors to drive the adoption of Microsoft Capabilities. They support enterprises by enhancing their Microsoft Stack with a focus on compliance and end-to-end security across Microsoft 365.

Frank Renehan, Director, Kontex – an EKCO Company

Solgari, a leader in contact centre integrations with Dynamics 365 Customer Engagement, were represented by VP of Sales and Partnerships, Joe Leberte and Ben Banks. Solgari presented on the always evolving consumer demands and the importance for organisations to enable immediate and flexible communications with their customers. Together, Sysco and Solgari create a unified contact centre across Dynamics 365, MS Teams, Power Platform, and Azure creating a seamless, consistent, and responsive customer experience.

Ben Banks (Left) & Joe Leberte (Right) – Solgari

Woodside Logistics Group, represented by Joseph Moffett and Mark Grain provided an excellent case study regarding their ERP journey with Sysco Software Solutions.

Joseph Moffett (Left) and Mark Grain (Right)
James Harmer, Seer 365 provided a demonstration of SmartStep functionality alongside Tony Brown, Sysco Software

Finally, a warm congratulations to the winner of our User Day Raffle, James Cooney of Boann Distillery!

On behalf of everyone at Sysco Software Solutions, we extend our thanks to everyone who attended, our partners in Microsoft, Kontex – an EKCO company, Solgari, Seer 365 and to Woodside Logistics Group for their support in facilitating an amazing event for our clients.

For further information, please contact:

David Reid | | Head of Marketing | +44 (0)74 8338 2490

Sysco Software Solutions

Sysco Software Solutions is a multi-award-winning Microsoft Dynamics 365 Gold Partner and employs more than 100 full-time specialist consultants. Sysco Software Solutions are uniquely placed to deliver industry specific projects built on the Microsoft Dynamics 365 technology stack, the Power Platform hosted on a secure Microsoft Azure Cloud from offices in Dublin and Belfast.

In business for more than 40 years, Sysco Software Solutions specialise in Microsoft Dynamics 365 Finance, Manufacturing, Supply Chain, Project Operations, Sales and Marketing implementations. Our technical teams are constantly innovating, and our dedicated customer service teams have enabled Sysco Software to maintain our competitive advantage as one of Ireland’s leading Microsoft Dynamics 365 implementation partners.

About the Author
Recent Blog Articles
Upgrade NAV to Business Central
Recommending the right ERP & CRM Platform for your organisation starts with Sysco Software SmartStep