Contact Management with Dynamics 365
Customer Relationship Management or CRM in Microsoft Dynamics 365, is a strategy a company follows to manage the interactions with current and future customers. It involves using technology to organise, automate and synchronise sales, marketing and customer service within a closed-loop system.
Microsoft Dynamics 365 CRM solutions deliver ROI through marketing automation, customer service, and sales force automation. Deliver amazing customer experiences every time. Microsoft Dynamics 365’s CRM software helps you turn every customer into a happy customer.
Relationships
Connect sellers with customers through their preferred communication channels with Microsoft Teams and Dynamics 365 Sales.
Include experts from across the organisation in real time, with all the context, so they can hit the ground running.
Get data and take action on the go with a native mobile app.
Tailor experiences based on customer interactions across email, mobile, social media, text messaging (SMS), custom channels, and in-person touchpoints.
With a deep understanding of the customer, engage one on one using personalised journeys triggered by customer interactions. Take advantage of built-in event triggers or build custom ones.
Reach customers through digital channels and in-person interactions across marketing, sales, and service. Engage them on their preferred channels and timing using AI-driven recommendations.
Easily kick off new customer journeys without developing code. Create holistic journeys based on real-time data changes across any Dynamics 365 app.
Encourage customer action by sending reminders and repeating messages until a qualifying event or activity occurs.
Microsoft Dynamics 365 for the Public Sector
Extend and Enable Teams to Transform Digitally
Public Sector News & Insights
Who do we work with?
The Regulation and Quality Improvement Authority (RQIA)
In a seven part series, Sandra McElhinney the Head of Information and ICT at RQIA shares her thoughts on Sysco’s implementation of Microsoft Dynamics at RQIA.
The series covers the various pre-deployment challenges faced by RQIA and their service users as well as the long lasting benefits and outcomes that a Microsoft Dynamics implementation has brought to RQIA and their service users.
