Contact Management with Dynamics 365

Digital Transformation with Microsoft Dynamics
Sysco lead the way in understanding and deploying proven Microsoft Dynamics solutions that enable the public sector to interact and deliver key services to its citizens and service users.
Why Contact Management with Dynamics 365 for the Public Sector?
Our Experience

Customer Relationship Management or CRM in Microsoft Dynamics 365, is a strategy a company follows to manage the interactions with current and future customers. It involves using technology to organise, automate and synchronise sales, marketing and customer service within a closed-loop system.

Microsoft Dynamics 365 CRM solutions deliver ROI through marketing automation, customer service, and sales force automation. Deliver amazing customer experiences every time. Microsoft Dynamics 365’s CRM software helps you turn every customer into a happy customer.

Optimise Sales and Marketing Processes with Dynamics 365 Sales
Improve Conversion Rates
With lead and opportunity scoring based on advanced scoring models to identify customers most likely to convert and buy.
Increase Response Rates
Through warm introductions from colleagues who are already emailing, meeting, and collaborating with prospects.
Create Personalised Engagements
That recommend personalised talking points and next best actions.
Give Sellers More Information
Be more proactive and responsive in email communications.
Monitor
Relationships
Use signals from Dynamics 365 and Office 365 that reveal relationship health and risks.
Manage Relationships Using Teams and Collaboration
Omni-Channel Contact via Emails, Social Media, SMS and more...
Engage Customers in Real Time
Design, predict, and deliver content through the right channels in the moment of interaction for personalised customer journeys.
Win customers and earn loyalty faster
Orchestrate customer journeys across marketing, sales, commerce, and service teams to provide a holistic customer experience.
Personalise customer experiences with AI.
Turn insights into relevant action using AI-driven recommendations for content, channels, customer segmentation, and analytics.
Build customer trust with a unified, adaptable platform.
Use built-in features to help with compliance requirements and protect customer data. Easily customise and connect with tools you already use.
Engage Users In Real Time
Microsoft Dynamics 365 Sales & Teams
Integrate Dynamics 365 and Office 365

Microsoft Dynamics 365 for the Public Sector

A securely managed finance platform with specific functionality for the Public Sector and Semi-State organisations.

Microsoft Dynamics 365 Sales

A CRM that equips teams with the information they need to manage relationships, develop revenue and manage opportunities.

Extend and Enable Teams to Transform Digitally

Who do we work with?

The Regulation and Quality Improvement Authority (RQIA)

In a seven part series, Sandra McElhinney the Head of Information and ICT at RQIA shares her thoughts on Sysco’s implementation of Microsoft Dynamics at RQIA.

The series covers the various pre-deployment challenges faced by RQIA and their service users as well as the long lasting benefits and outcomes that a Microsoft Dynamics implementation has brought to RQIA and their service users.

Upgrade NAV to Business Central
Recommending the right ERP & CRM Platform for your organisation starts with Sysco Software SmartStep